Frequently Asked Questions
Everything you need to know about your Taylor Swift Official Store order.
When will my order ship?
Shipping timelines vary by item. Pre-order products will ship on or around the date listed in the product description. For in-stock items, please allow 3-5 business days for processing before your order is dispatched.
Can I return or exchange my merchandise?
We accept returns and exchanges on most unworn and unwashed items within 30 days of delivery. Please note that limited edition items and digital media are final sale and cannot be returned.
How do I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
What should I do if my item arrives damaged?
If you receive a damaged or defective product, please contact our customer support team within 7 days of delivery with your order number and photos of the damage for a replacement or refund.
How do I determine the right size for apparel?
A detailed size guide is available on each product page to help you find the perfect fit. Measurements are typically provided in inches and reflect the garment's dimensions.